• Filter help desk calls and provide basic support for troubleshooting, such as password resets, printer configurations and service request handling

  • Handle the ticket routing and escalation to Level 2 and Level 3 support

  • Provide IT helpdesk support to users, including onsite support

  • Identify and resolve hardware and software system problems

  • Assist Senior IT Officer to implement technical project

  • Deploy and maintain high quality IT services

  • Create and maintain the Operation Procedure

  • Diploma or above in Information Technology, Computer Science or related disciplines

  • At least 1 year IT working experience of system installation, configuration and supporting of large scale network/ servers infrastructure

  • Familiar with TCP/IP and Active Directory environment, Microsoft Exchange, SQL database administration, Voice system, IP phone system, Apache and Tomcat, Cisco switch management is preferred

  • Good knowledge on computer hardware, systems and software applications

  • Excellent analytical, interpersonal and communication skills

  • Good team player, adaptable, multi-tasking, and able to work independently

  • Non-office hour duty is required

  • Fresh Grad will also be considered

  • Immediate available is preferable

  • Competitive Package

  • Extra / Special Leaves

  • Medical Benefit

  • Professional Training & Subsidies

  • Property Purchasing / Leasing Discount

  • 5-day Week

  • Casual Wear Days